At Shyam Electronic, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes circumstances may arise where you need to return a product. We aim to make the return process as smooth and hassle-free as possible. Please take a moment to review our return policy below:

1. Eligibility for Returns:

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Any item not in its original condition or damaged may not be eligible for a refund or exchange.
• Proof of purchase, such as the order number or receipt, is required for all returns.

2. Non-Returnable Items:

• Certain items are not eligible for return, including:
  • Opened software or downloadable products.
  • Items that have been used or damaged by the customer.
  • Items missing their original packaging or accessories.
  • Personalized or customized items.

3. Return Process:

• To initiate a return, please contact our customer service team within 30 days of receiving your product. You can reach us via email at [customer service email] or by phone at [customer service phone number].
• Our customer service team will provide you with a return authorization (RA) number and instructions on how to return the item.
• Please ensure that the item is securely packaged to prevent any damage during transit.
• Once we receive the returned item and verify its eligibility, we will process your refund or exchange within [number] business days.

4. Refund Policy:

• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
• Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

5. Warranty Returns:

• If your product is covered by a manufacturer’s warranty, please refer to the warranty information provided with the product for instructions on how to process a warranty claim.
• We are happy to assist you with warranty claims and can provide support in coordinating with the manufacturer.

6. Exchange Policy:

• If you wish to exchange an item for a different model or size, please contact our customer service team to arrange for an exchange.
• Exchanges are subject to availability, and any price differences will be handled accordingly.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately.
• We will work with you to arrange for a replacement or repair as quickly as possible.